Being online can be exciting and fun – but some things online can leave you feeling upset, worried or confused. If you feel any of these things when you’re online it’s important to know where to get help.
Talk to someone!
It’s great to talk and it can really help you feel better about things. There’s lots of people you can talk to, such as friends, family members and teachers.
Make a report.
If something has happened on a service like a game or social media site, you might be able to make a report. You can often report other users if they’ve done something to upset or worry you. You can also report content - such as hurtful comments or upsetting photos that you don’t want to see.
If you’re really unsure about what to do and you don’t have anyone you can talk to, then remember you can always call Childline on 0800 11 11.
Got questions about how to stay safe online and what to do when things go wrong? Get answers here!
Wondering how to stay safe online?
Follow our SMART rules – top tips for using the internet safely and positively
Keep your personal information safe. When chatting or posting online don’t give away things like your full name, password or home address. Remember personal information can be seen in images and videos you share too. Keep them safe to keep yourself safe.
Meeting up with someone you only know online, even a friend of a friend, can be dangerous as this person is still a stranger. If someone you only know online ever asks you to meet up, for personal information or for photos/videos of you then tell an adult straight away and report them together on www.thinkuknow.co.uk
Think carefully before you click on or open something online (e.g. links, adverts, friend requests, photos) as you never know where they may lead to or they may contain viruses. Do not accept something if you are unsure of who the person is or what they’ve sent you.
You cannot trust everything you see online as some things can be out of date, inaccurate or not entirely true. To find reliable information compare at least three different websites, check in books and talk to someone about what you have found.
TELL:Tell a trusted adult if something or someone ever makes you feel upset, worried or confused. This could be if you or someone you know is being bullied online. There are lots of people who will be able to help you like your teachers, parents, carers or contact Childline – 0800 11 11 or www.childline.org.uk
BE SMART WITH A HEART:
Remember to always be smart with a heart by being kind and respectful to others online. Make the internet a better place by helping your friends if they are worried or upset by anything that happens online.